Refund policy

Refund Policy

At Odeya, we want you to love your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 14 days of delivery for unused items in their original condition and original packaging.

To request a return, please contact us at odeyainfo@gmail.com with your order number and reason for the return before sending your item back.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or an incorrect item was sent.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number along with clear photos of the item and packaging. Once reviewed, we'll arrange a replacement or issue a full refund where appropriate.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personalized or custom-made products
Digital products
Gift cards
Workshop tickets

Workshop Tickets

Workshop tickets are non-refundable.

As materials, refreshments, and venue arrangements are prepared in advance based on attendance, all workshop bookings are final.

If you're unable to attend, you're welcome to transfer your ticket to another person. Please contact us before the workshop with the new attendee's name and email address so we can update the booking.

If Odeya needs to cancel or reschedule a workshop and you're unable to attend the new date, you'll receive a full refund.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome of your refund request.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.